Red Matrix Privacy Policy

Last Updated: 13th September 2026
Welcome to redmatrix.biz. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how RedMatrix Limited (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website or make a purchase.

1. The Data We Collect
We collect and process the following information when you interact with our store:
Identity Data: Your full name.
Contact Data: Your billing address, delivery address, email address, and telephone number.
Transaction Data: Details about products you have purchased and payments made to us.
Technical Data: Your internet protocol (IP) address, browser type, and time zone settings (collected via cookies).

2. How We Use and Share Your Data
We only use your personal data when the law allows us to. We share your information with trusted third-party service providers to run our store and fulfill your orders.

➡️ Print-on-Demand Order Fulfillment (Printful)
Purpose: We operate on a print-on-demand model. Every item you buy is custom-made and fulfilled by our trusted third-party production partner, Printful (operated by Printful, Inc. and its global affiliates).
Data Shared: When you place an order, we securely share your name, shipping address, phone number, and item details with Printful.
Legal Basis: This processing is necessary for the performance of a contract to manufacture and ship your order.
International Transfers: Printful operates globally. Where data is transferred outside the UK, it is protected by approved legal safeguards (such as Standard Contractual Clauses) to ensure your data remains secure.

➡️ Payment Processing (Paypal)
Purpose: All financial transactions on our website are handled securely by our third-party payment gateway, Paypal.
Data Shared: Your payment details (credit/debit card numbers) are captured directly by Paypal over an encrypted connection. RedMatrix Limited does not store or have access to your full payment card details.
Legal Basis: Necessary for the performance of a contract to process your transaction. You can view Paypal’s privacy rules on their official website.

3. Cookies and Analytics
We use cookies to keep track of items in your shopping basket, understand how visitors interact with our site, and improve your shopping experience. You can set your browser to refuse cookies, but this may cause some parts of our website to stop functioning correctly.

4. Data Retention
We will only keep your personal data for as long as necessary to fulfill the purposes we collected it for. This includes satisfying any legal, accounting, tax, or reporting requirements, as well as handling any product fault claims within our 14-day window.

5. Your Legal Rights
Under the UK GDPR, you have the right to:
Access a copy of the personal data we hold about you.
Correct any inaccurate or incomplete data.
Request erasure (the “right to be forgotten”) of your data under certain conditions.
Object to or restrict the processing of your data.
To exercise any of these rights, please contact us at info@redmatrix.biz. If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK data protection authority.

6. Contact Details
If you have any questions about this Privacy Policy, please contact us:
Company Name: RedMatrix Limited
Registered Address: 1 Beranburh Field, Wroughton, Swindon, England, SN4 0QL
Email Address: info@redmatrix.biz